Your feedback matters
Share your experience through the In-Center Hemodialysis CAHPS Survey
Help us improve our care. We’re all ears!
If you are an in-center hemodialysis patient at DaVita, you may receive the Medicare In-Center Hemodialysis (ICH CAHPS) Survey through the mail or a phone call from our survey vendor, Press Ganey. The Center for Medicare & Medicaid Services (CMS) has chosen a sample of eligible patients to participate in the survey. Please take a moment to share your experience and help DaVita improve our patient care.
How to take the survey
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Be on the lookout for a Press Ganey envelope in your mailbox.
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You may also receive a phone call from Press Ganey.
Your participation is completely voluntary. All answers are protected by the Privacy Act and no one will be able to connect your answers to your name. Your answers will help us improve the quality of care at your center.
Frequently Asked Questions
The Frequently Asked Questions (FAQs) listed below provide additional information about the Medicare In-Center Hemodialysis Survey, also known as the In-Center Hemodialysis CAHPS or ICH CAHPS Survey. These FAQs were created by the ICH CAHPS Coordination Team to provide helpful information to patients selected to participate in the survey. For further information regarding the survey, you may also visit the ICH CAHPS website at .
Date Last Updated: 7/17/2023
This material was prepared by RTI International, the organization helping CMS with national implementation of the Medicare In-Center Hemodialysis (ICH CAHPS) Survey. The contents presented have not been modified by DaVita. This page is meant for informational purposes only and is not intended to be a substitute to the ICH CAHPS website.
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Questions about the survey?
Contact Press Ganey at 1-844-459-0469. Thank you in advance for your participation in this important survey.